Shirley Hansen, a transportation certified nursing assistant at Bridgeview Estates in Twin Falls, Idaho, received Life Care Centers of America’s Northwest Division Whatever It Takes And Then Some Award on Aug. 28, 2019, for her dedication to customer service.
Executives from Life Care awarded Hansen a cash prize during an awards ceremony at the company’s headquarters in Cleveland, Tennessee. She was chosen from among thousands of associates in the Northwest Division and was one of only eight associates from Life Care’s more than 200 facilities nationwide to receive the award.
Hansen befriended a resident who had to make trips to dialysis and discovered on one of her first transports that the resident loved McDonald’s fish sandwiches. He was not eating well, and Hansen decided to zip into the drive-through lane to order him one. He was surprised and ate every bit of his food.
On the next dialysis transport with the resident, on the way back to the facility, Hansen asked him what he felt like eating. His answer was fried chicken from Black Bear Diner. Although he was too weak to go in to the restaurant, Hansen took him back to the facility, went back out and ordered the fried chicken to-go for him. When she delivered it to him, he had tears in his eyes.
Hansen often makes these food stops for patients on the way back from medical appointments, and she refuses to be reimbursed for them.
“So many of these people that I meet, I know that they’re at the end of their lives, so if I can do any little thing that makes them laugh or smile, I want to,” said Hansen. “I want to talk to them. I want to know what they’ve done and where they’ve been, and it’s interesting to me. I love people, and I love what I do.”
Hansen also provided security for a patient who had gone home but had no one to watch after her. Hansen not only visited this former patient in her home but contacted a church family with six children to check in on her regularly and provide company.
“Dedicated caregivers routinely go far above and beyond their job descriptions, and Shirley Hansen certainly demonstrates by her example their professionalism and compassion for the residents they serve,” said Beecher Hunter, Life Care president. “We are proud of Shirley and the thousands she represents in their selfless approach to the needs of others.”
Life Care Centers of America’s Whatever It Takes And Then Some program rewards associates for extraordinary acts of kindness. Monthly awards are presented in Life Care facilities nationwide based on nominations from fellow associates, family members, residents and guests. Each facility then chooses an annual winner, from which the divisional winners are selected.